Our mission at Helena’s Hair Care Ltd Owner of Funmi Hair Brand is to provide you with hair weaves and wigs that are made from a high standard of Quality Craftsmanship and only the best Super Premium 100% Human Hair available. Quality and customer satisfaction is very important to us. We inspect all hair extensions and wigs prior to shipping to ensure that they meet your specification and our high Quality Assurance standards. Although we do not offer refunds, we do offer our customers 2 business days to exchange your product as long as the terms are met below and the hair is still in its brand new condition.

Due to sanitary reasons, we do not accept returns or give exchanges for hair extensions and wigs that have been worn, styled, cut of lace or hair, products applied such as glue or hair products, etc. If for whatever reason you are not satisfied with your unit, you can send it back for an exchange of an In-Stock unit or a Custom unit that is made to fit your specifications.

If you get your order and there is a problem, please notify us immediately within 2 business days upon receiving your unit. DO NOT ALTER the hair in any way – read below. If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another wig purchase.

If you receive your wig and you decide that you do not like the color, style, length, or texture that you ordered, or that you measured your head incorrectly and your unit is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy, you can contact us regarding an exchange or in-store credit.

We do not issue refunds.

We CAN NOT accept returns on items that are not in their original condition and that have been altered in any way. All packaging, including wig caps, wig bag, wig label or tag, etc. must be returned with the unit. NO EXCEPTIONS.
We reserve the right to refuse an exchange if the terms in our return policy are not met.

We do not accept Returns on wigs that have been altered NO EXCEPTIONS. Please read our Terms & Conditions for further details